Global Carrier Services Network Audit for Telecom Operator Group in MEA
CHALLENGES
A leading telecom operator group required a 3rd party consultancy service to audit its international carrier network and identify issues related to network availability, performance, and QoS that have direct impact on customer experience, as well as identify areas for OPEX reduction.
SOLUTION
- Cyberteq used its network audit methodology that was developed over years and successfully implemented in large number of projects
- Recommendations were created based on the analysis and findings from collected data and interactions with client's team
RESULTS
- Geographical redundancy and SPOF issues observed in some countries
- Some network design rationalization is proposed
- OPEX reduction – unused hardware resources identified through the network
- KPIs and SLAs recommended to be tightened for L1 incident response time and overall network and service availability
- Business Continuity Plan is recommended, with associated organization and processes
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Region
MEA
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Category
Telecommunications
Cases and Clients
